Account Privacy
CPNI
CPNI is a communications industry abbreviation that stands for Customer Proprietary Network Information. CPNI refers to your telephone service, including the charges on your bill; the services you subscribe to; and your usage data and calling patterns. In short, it is your private information about your communication services.
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To what kind of information are we referring?
This information, legally referred to as Customer Proprietary Network Information (CPNI) includes data such as which long-distance carrier you have chosen, what calling features you use, and which calling plans, if any, to which you may be subscribed.
Who uses this information and is it protected?
Only Nex-Tech and its subsidiaries can see or use this information. It is never released to outside companies. You have the right, and we have the duty under federal law, to protect the confidentiality of this type of information.
What do I need to do?
No action on your part is necessary unless you wish to restrict Nex-Tech’s use of this type of information to contact you for the purpose of tailoring our service offerings to your individual needs. Should you wish to restrict the use of your CPNI, please call us at 877-625-7872 within 30 days of receipt of this notice. Restricting CPNI may make you ineligible to receive information from Nex-Tech about new products and services, promotions, and packaged offerings.
How does this affect the services I receive?
Whatever you decide will not affect the provision of any services to which you subscribe. Your approval or denial for the use of CPNI will remain valid until you tell us otherwise. Again, we only use your account information to market other telecommunications services and products the company offers and no action is required on your part unless you wish to restrict our use of your CPNI. You will still receive monthly bill inserts, quarterly newsletters, and other publications that are sent to all customers at the same time so that you are kept up to date on what is happening in the company. We look forward to being able to serve your telecommunications needs more efficiently with new and existing products and services based on the information we know about your account.
The Federal Communications Commission (FCC) has mandated CPNI ‘must comply’ rules for all telecommunications companies. The rules are designed to safeguard your information from anyone who is not authorized to have access to your account. The rules were effective December 8, 2007.
To comply with these rules, there are four security measures that Nex-Tech will be implementing to ensure your information is safeguarded from unauthorized access.
- Each time you call Nex-Tech to speak with a customer service representative regarding your account, we will be required to ask a verification question, and you will be required to provide an appropriate answer to the question to ensure we are speaking with an authorized contact on your account.
- Once authorization has been established, we can discuss information about specific calls that you have made after you provide the date of call, length of call and call destination. If you are unable to provide specific details, we can send a copy of this information to the account address on record.
- If you stop by any Nex-Tech office to make account inquiries, you may be required to show personal photo identification before we can discuss or release any account information.
- You may add up to four authorized contacts by completing and returning the form below. In order to protect your information, only these authorized contacts will be allowed to make inquiries or changes to your account. Inquiries or requests from other parties, including those of a spouse, cannot be honored if they are not an authorized contact or listed on the account. If you are uncertain who is an authorized contact on your account, please contact your local office for clarification.
Additional information for businesses:
Business customers that have a dedicated account representative at Rural Telephone/Nex-Tech are exempt from these rules. However, in the instance your account representative is not in the office when you call, we want to have verification information on file so one of our Customer Service staff can assist you.
To select your verification question and add authorized contacts to your account, please print and fill out the appropriate form below and return it to your nearest Nex-Tech store, submit the form with your next bill payment, or mail it to Nex-Tech, P.O. Box 158, Lenora, KS 67645.
Residential CPNI Form
Business CPNI Form