TV Now Frequently Asked Questions

Nex-Tech TV Now is a full featured, streaming TV app that you download and install your favorite streaming media devices including Apple TV, Amazon Fire TV, Android and KAON Box. You can access your subscription through the Nex-Tech TV Now app that runs on your streaming device.

Yes. We carry all major national broadcast channels in all the areas we service.

Nex-Tech TV Now includes 3 Streams to 3 different devices and 50 hours of Cloud DVR. Additional Streams and increments of 50 Cloud DVR hours are available together at only $5/mo. We recommend getting one stream for each member of your household. A minimum of 10 Mbps Internet is required. A faster speed may be needed if multiple streams will play at once.

The number of devices you can watch on is the same as the number of streams available on your account. Nex-Tech TV Now includes 3 streams to 3 different devices. You may purchase up to 5 additional streams, for a total of 8 streams. You can have 10 different devices on your account. If you need to log out of a device to utilize your stream on another device, navigate to the settings icon and log out.

Nex-Tech TV Now is packed with free features you’re going to love! Your subscription includes free HD and 50 hours of cloud DVR. You’ll also receive Replay TV and Restart TV and can pause and rewind live TV!

Restart TV is a great option available with select programs and channels that lets you start the program you are on from the beginning, even if it’s half over! Never miss the beginning again! It is available with most channels. When you see a program you want to start over, select it and press play. Depending upon the device you are using, it will either have an option immediately to select Restart or after the program begins, a prompt will ask if you’d like to start from the beginning.

Replay TV is an amazing feature that allows us to offer up to 7 days of previously aired programming and is available with most TV networks. Did you miss the big game yesterday? No problem! Just go backwards in the guide and watch it. Want to watch a movie that aired three days ago? That’s a breeze too! The possibilities are endless! To view available networks with Replay TV, click here. In your guide, to view recently aired programs, bring up the guide and then press left. A tab will appear. Select the Replay button. You can then view available content and watch it or record upcoming content.

Yes! TV Everywhere works the same as it does for digital TV customers today. The process for creating and using an account is the same. If you already have a TV Everywhere account, your login information will remain the same. For new TV Everywhere subscribers, simply follow these steps.

Absolutely! As long as your device is connected to your home wi-fi connection, you can watch it anywhere around your house! Nex-Tech also offers premium wi-fi to expand your wi-fi range to the back of your yard, your garage, wherever you want it!

Nex-Tech TV Now is an awesome service available exclusively to Nex-Tech fiber Internet customers with 10 Mbps or faster Internet. To see if Nex-Tech TV Now is available in your area, click here.

TV Now is available in all fiber communities in which TV service is offered and in some areas where 10 Mbps DSL Internet is available.

It’s easy to sign up for Nex-Tech TV Now. Simply call Nex-Tech to sign up at 877-625-7872, sign up online, or visit your local Nex-Tech store.

Nex-Tech TV Now is super easy to self-install as it’s an app you just add to your favorite streaming device. Installation assistance is also available for $99 or is free with a 36-month service contract. For support, you can call Nex-Tech at 888-565-3200.

Nex-Tech has Amazon Fire TV Sticks and KAON boxes available for purchase in our stores. You can also order your preferred device online or buy in many retail locations. KAON boxes are only available in Nex-Tech stores.

Visit our support page or call 888-565-3200.

Press up or down on your directional keys on your remote to change channels one at a time.

The fast-forward feature is available when watching DVR recordings, while pausing or rewinding live TV and while watching Restart TV or Replay TV.

Select the program you would like to record in the guide. The menu will give you several options including Play and Record. Navigate to Record and select it. If it is a series, you can select to record only this episode or all episodes. You may also then go back into the scheduled recording and edit the series to start or end later.

Bring up the menu with your device remote (instructions vary by device). Navigate to the fourth button from the left and select it. You will see your Recorded shows and Scheduled shows. You can also view how many hours of content are recorded and how many remain. 50 hours are included free. You may add 50 more hours and one more stream for $5 per month.

Press the remote button to bring up the guide. Navigate to the 4th icon from the left and select. Navigate to the icon on the top right and select. From settings, you can set up parental controls, manage user profiles, and sign out of the app.

Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.

Simply go to one of the streaming devices that you have recently watched TV Now on, go to Setting, and log out of the TV Now app. This will stop that stream.

If you are not currently a Nex-Tech customer, call Nex-Tech at 877-625-7872 or visit your local store to sign up and receive your username and password. If you are already a customer and would like to add TV Now automatically, you will be able to add Nex-Tech TV Now instantly by setting up your online account.

You can call the Nex-Tech Help Desk at 888-565-3200 for assistance.

The Nex-Tech TV Now app features a black background with the Nex-Tech Logo.

You can utilize your smartphone or tablet as your device remote. To do so, go to the app store of your device. Download the remote control app for your device. App names are Amazon Fire TV Remote, Apple TV Remote and Android TV. Follow the individual instructions for the app.

You may access the installation guide here.

Yes! Visit tvnow.nex-tech.com. Then log in with your username and password.

Click here to view our instruction manual or visit Apple TV Support.

You may view our video tutorial here:

Click here to view our instruction manual or visit Amazon Fire TV Support.

You may follow the instructions on our Amazon Fire TV Remote Guide or view our video tutorial here:

Simply look at the bottom of the device, and look at the FCC ID, Version 1 is 2ABDU-0509. This version of Fire Stick TV will not work with Nex-Tech TV Now.

You may need to reboot your Amazon Fire TV Stick by unplugging it for a few seconds. You can also trying clearing the cache. To do this, go to the main menu of the Fire TV Stick. Select Settings. Select Applications. Select Manage Installed Applications. Select the Nex-Tech TV App. Select Clear Data and then select Clear Cache.

1. Go to www.amazon.com using your preferred web browser.
2. On the Amazon home page, hover over Hello, Sign In – click on New Customer? Start Here.
3. Create Username and Password.
   
4. Verify email address – Amazon will send a One-Time Password (OTP) to the email you provided to verify your account.
5. After verifying the account, return to the Amazon home page and browse Amazon products.

Click here to view our instruction manual or visit Android TV Support.

Click here to view the Install Guide. Or, view the video tutorial here:

You may view our video tutorial here: